SHIPPING POLICY

At OROA, we want your shopping experience to be smooth and enjoyable from start to finish. That’s why we’ve created a simple and transparent shipping and return policy. If you have any questions at any point, feel free to contact us via chat, by phone at 305-224-8082, or by email at support@oroa.com.

Estimated Shipping Times

OROA offers a Quick Ship Program for select products stocked in the U.S. These items are prioritized for faster processing and shipment. Products stored in Europe may require additional time due to international handling and coordination.

Please note that all shipping timelines are approximate and may vary based on availability, location, and carrier logistics. Once your order has shipped, we’ll provide a tracking number or link via email so you can monitor its progress.

For larger freight shipments, the carrier will typically contact you to schedule a delivery appointment once your order is en route or has arrived at the final mile hub.

Shipping Options and Fees

Before delivery, please ensure that your space is measured properly to accommodate your furniture. If the product cannot be successfully delivered due to size constraints, return shipping fees will apply.

Free Standard Shipping

Our Standard shipping covers processing, handling, packing, and curbside delivery free of charge.

Room of Choice Delivery

For an additional $149, you can upgrade to our Room of Choice delivery, which includes placing items inside your home in a preferred room. This service is subject to availability based on your location and the type of furniture. Packaging removal and assembly are not included. A minimum order value of $1,000 must be placed to use this service.

White Glove Delivery

For an additional $249, you can upgrade to our White Glove delivery. This service includes inside delivery to your preferred room, unpacking, and removal of packaging materials. Assembly is not included, but light assembly services may be arranged upon request, subject to availability. Please contact us for further details. A minimum order value of $1,000 must be placed to use this service.

Delivery Day Requirements

• An individual 18 years or older must be present to accept delivery and inspect the order.

• If delivery is missed due to unavailability, you will be responsible for any applicable re-delivery fees.

Order Rerouting

If you need to change the delivery address after the order has shipped, a rerouting fee will apply.

Storage Fee

If your order cannot be shipped because you are out of town or unavailable, you are eligible for two weeks of free storage at our warehouse. After the initial two weeks, a storage fee of 2% of the total order value per month will be applied.

International Shipments

This only includes shipments to Hawaii, Alaska, Canada, Mexico, UAE and SAA (For UAE and SAA please email support@oroa.com for shipping options). 

• Shipments to these locations require a minimum order value of $5,000.
  

• Orders will be coordinated to be delivered directly to your designated address.
  

• Clients are responsible for all customs-related fees and taxes, including import duties.
  

For shipments to other international locations, please contact us to receive a personalized shipping quote tailored to your destination.

Return Policy

If an item is returned for non-delivery due to size restrictions, the following fees will be deducted from your refund:

• Return Shipping Fee

• 10% Restocking Fee

Upon delivery, the package will be arranged in accordance with the selected shipping option.

Please note that during promotional periods, orders cannot be canceled. However, items purchased during these times can be exchanged for another product or for store credit.

Black Friday/Cyber Monday Policy:

Items purchased during this period (11/06 - 11/30) are not eligible for a full refund. If your item arrives damaged, contact us within 72 hours of receipt with photos of the damage. We'll provide a full store credit for the damaged item's purchase price during this period. Store credit can be used for future purchases on our website and is non-transferable. It will be provided in the form of a digital voucher or code. 

Brand-Specific Return Policies

Some brands have their own return policies that differ from our standard return guidelines. If you’ve purchased a product from one of these brands, please make sure to review their specific return instructions before initiating a return.

Jonathan Adler Returns

Please note that for this specific brand final sale cannot be returned, cancelled, or exchanged. Items must be new, unused, and in original packaging with original tags to qualify for a refund or exchange. When returning pottery, please carefully pack your item to ensure it is not damaged in transit.

If you tried our bedding and are not satisfied with your purchase, we accept returns and exchanges within 30 days of receipt. Returns will be refunded in the original form of payment. Please note that shipping charges are non-refundable. For all eligible returns, customers are responsible for shipping charges.

Missed Deliveries

If you are not present at the scheduled delivery time, you will be responsible for any additional fees incurred by the carrier, including re-delivery fees.

If you need any further assistance, please don’t hesitate to contact us. We appreciate your business and look forward to delivering your order smoothly.