At OROA, we want your shopping experience to be smooth and enjoyable from start to finish. That’s why we’ve created a simple and transparent shipping and return policy. If you have any questions at any point, feel free to contact us via chat or by email at cs@oroa.com.
US Stock, Quick Ship & Delivery Planning
Approximately 90% of OROA's assortment is stocked in the United States. Our Quick Ship collection highlights selected items prioritized for faster processing. Inventory and delivery estimates vary by product, destination and carrier; US-stocked does not mean every item ships immediately.
For help confirming availability or coordinating an interior design project, contact cs@oroa.com. Read our European furniture shipping guide for more information.
Estimated Shipping Times
OROA offers a Quick Ship Program for select products stocked in the U.S and UAE. These items are prioritized for faster processing and shipment. Products stored in Europe may require additional time due to international handling and coordination.
Please note that all shipping timelines are approximate and may vary based on availability, location, and carrier logistics. Once your order has shipped, we’ll provide a tracking number or link via email so you can monitor its progress.
For larger freight shipments, the carrier will typically contact you to schedule a delivery appointment once your order is en route or has arrived at the final mile hub.
Shipping Options and Fees
Before delivery, please ensure that your space is measured properly to accommodate your furniture. If the product cannot be successfully delivered due to size constraints, return shipping fees will apply.
Standard Shipping
Our Standard shipping covers processing, handling, packing, and curbside delivery. Free Shipping is offered on US orders over $1500, however, it does not include specific brand items and sale items that are marked-down by 60% or more.
Room of Choice/White Glove Delivery
Additional premium delivery services are available checkout. A minimum order value of $1,000 must be placed to use this service. US orders Only.
Delivery Day Requirements
- An individual 18 years or older must be present to accept delivery and inspect the order.
- If delivery is missed due to unavailability, you will be responsible for any applicable re-delivery fees.
Order Rerouting
If you need to change the delivery address after the order has shipped, a rerouting fee will apply.
Storage Fee
If your order cannot be shipped because you are out of town or unavailable, you are eligible for two weeks of free storage at our warehouse. After the initial two weeks, a storage fee of 2% of the total order value per month will be applied.
International Shipments
This only includes shipments to Hawaii, Alaska, Canada, Mexico, UAE and SAA (For UAE and SAA please email cs@oroa.com for shipping options).
- Shipments to these locations require a minimum order value of $5,000.
- Orders will be coordinated to be delivered directly to your designated address.
- Clients are responsible for all customs-related fees and taxes, including import duties.
For shipments to other international locations, please contact us to receive a personalized shipping quote tailored to your destination.
Return Policy
If an item is returned for non-delivery due to size restrictions, the following fees will be deducted from your refund:
- Return Shipping Fee, 20% restocking fee.
Upon delivery, the package will be arranged in accordance with the selected shipping option.
A note on promotional purchases: Our special event pricing, including Black Friday offers, is reserved for final-sale purchases. Please review your selection carefully before ordering, as these purchases are not eligible for change-of-mind cancellations, returns, or exchanges. If your order arrives damaged, defective, or incorrect, our team is here to help in accordance with applicable consumer rights.
Brand-Specific Return Policies
Some brands have their own return policies that differ from our standard return guidelines. If you’ve purchased a product from one of these brands, please make sure to review their specific return instructions before initiating a return.
If you tried our bedding and are not satisfied with your purchase, we accept returns and exchanges within 30 days of receipt. Returns will be refunded in the original form of payment. Please note that shipping charges are non-refundable. For all eligible returns, customers are responsible for shipping charges.
Missed Deliveries
If you are not present at the scheduled delivery time, you will be responsible for any additional fees incurred by the carrier, including re-delivery fees.
If you need any further assistance, please don’t hesitate to contact us. We appreciate your business and look forward to delivering your order smoothly.