UPDATE AS OF MONDAY, AUGUST 30, 2021:
Dear valued customers, we regret to notify you that our shipment ETAs may be longer than normal due to the continued effects of COVID-19. Many goods are susceptible to prolonged processing and shipment timeframes due to COVID-19-related issues and carrier shipping limitations.
We will continue to keep you updated on shipment times and continue to put forth the utmost effort to keep our customers happy. Should you have any questions, please don't hesitate to Contact Us. We assure you, our team is working hard to get your items delivered in a timely manner.
We thank you for your patience and understanding at this time.
OROA is now going green with our shipping partner - Freight Club! Our shipping partner will plant a tree for every shipment booked. Enjoy free eco-friendly shipping - at no cost to you. Save the planet one purchase at a time.
Free Shipping on standard delivery. Most accessories and lighting will be sent by UPS. Larger items and furniture will be delivered to the outside of your home or building. Threshold delivery service, which would be delivery to first dry area, is also available at checkout for a flat rate $75. * Excludes Islands and outside states. Please contact us for a quote. White Glove Delivery, which includes inside delivery, room of choice and packaging removal, is available at checkout (US clients ONLY).
Mexico & Canada: Orders are shipped for free to a freight forwarder in the US. Clients will be responsible to bring the items in their country. In case of large orders we can provide quotes to ship a container directly in Mexico or Canada and clients will still be responsible for import and custom duties.
Rest of the world: Free door to port delivery on orders over $10K, excluding customs and duties. Orders under $10K, cost is automatically calculated at checkout.
For all shipments outside of the US or EU clients might be responsible for any applicable import and custom duties.
If you need to update your delivery address once your order is already on its way, you will be charged a rerouting fee.
All products are custom ordered from Europe, and cannot be cancelled 24 hours after you receive your order confirmation. Shipping times may vary depending on the country of origin and stock.
Leading up to delivery day, our delivery partners will contact you to arrange a window of time that you can expect your order. Be sure to carefully measure your door frames and hallways to determine the best path for your new furniture. If we are unable to get your furniture into your home, you will be responsible for the return shipping fees. Upon arrival, our delivery partners will arrange your package in accordance with your selected shipping option. Make sure that all boxes are in good condition, if there's any damage to the box please open the box prior to signing and if you see any damage please notate this on the receipt. You have 72 hours to inspect the product and report any damage.
Small items sent by UPS, these will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. Courier deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it.
CANCELLATIONS & RETURNS
All products are custom ordered from Europe - for this reason, all sales are final. If you wish to cancel an order, please do so within 24 hours of receiving an order confirmation.
If you want to cancel an order, you must notify us by email at firstname.lastname@example.org. All order cancellation requests are subject to approval.
DAMAGE - SPARE PARTS
- Make sure to retain the package and packaging materials from our products to successfully address your claim.
- Submit clear photos of the exterior and internal packaging and the issue that is being reported, along with a photo of the shipping mark (the white sheet on the box with the barcode)
- Finally, provide a brief explanation of the issue and how it occurred.
This return policy only applies to contiguous US. For any other country the returns policy do not apply and sales are final.
In the unlikely event your product arrives damaged, please email photos to email@example.com, or call our customer care team at 1-844-844-OROA.