OROA is now going green with our shipping partner - Freight Club! Our shipping partner will plant a tree for every shipment booked. Enjoy free eco-friendly shipping - at no cost to you. Save the planet one purchase at a time.
Free Shipping on standard delivery. Most accessories and lighting will be sent by UPS. Larger items and furniture will be delivered to the outside of your home or building. Threshold delivery service, which would be delivery to first dry area, is also available at checkout for a flat rate $75. * Excludes Islands and outside states. Please contact us for a quote. White Glove Delivery, which includes inside delivery, room of choice and packaging removal, is available at checkout (US clients ONLY).
Saudi Arabia/United Arab Emirates: Free door to port delivery on orders over $10K, excluding customs and duties. Orders under $10K, cost is automatically calculated at checkout. (Except for the brand Eichholtz)
Mexico & Canada: Orders are shipped for free to a freight forwarder in the US. Clients will be responsible to bring the items in their country. In case of large orders we can provide quotes to ship a container directly in Mexico or Canada and clients will still be responsible for import and custom duties.
For all shipments, clients will be responsible for any applicable import and custom duties.
In-stock items are typically delivered within two weeks of ordering. Out of stock items are delivered within 4 to 6 weeks.
Leading up to delivery day, our delivery partners will contact you to arrange a window of time that you can expect your order. Be sure to carefully measure your door frames and hallways to determine the best path for your new furniture. If we are unable to get your furniture into your home, you will be responsible for the return shipping fees. Upon arrival, our delivery partners will arrange your package in accordance with your selected shipping option. Make sure that all boxes are in good condition, if there's any damage to the box please open the box prior to signing and if you see any damage please notate this on the receipt. You have 72 hours to inspect the product and report any damage.
Small items sent by UPS, these will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. Courier deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it.
In the event that you need to return your article, the original packaging is required to avoid a repackaging fee.
If you are not completely satisfied with your purchase, please contact us within 30 days of the delivery date.
If you want to cancel an order, you must notify us by email at email@example.com. As long as you cancel your order before it has left our warehouse, you will receive a refund minus a restocking fee, if applies. If you cancel your order once it has left our warehouse, you will be responsible for the shipping and return-shipping charges. All order cancellation requests are subject to approval.
If you need to update your delivery address once your order is already on its way, you will be charged a rerouting fee.
To start your return process, get in touch with our team. They will set you up with everything you need for the return. We ask that you place your returned item in its original packaging. We are only able to accept returned product in as-new condition. Products with scratches, stains, damages, drilling, used or other modifications cannot be returned.
The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund.
Your refund will be reduced by a restocking charge equal to 10% of the total purchase price not to exceed $500 per item.
Items will be stored for 30 days for free after that OROA will charge 2% of the full retail value per month.
Damage and/or Spare Piece Claims
- Make sure to retain the package and packaging materials from our products to successfully address your claim.
- Submit clear photos of the exterior and internal packaging and the issue that is being reported, along with a photo of the shipping mark (the white sheet on the box with the barcode)
- Finally, provide a brief explanation of the issue and how it occurred.
This return policy only applies to contiguous US. For any other country, please contact us.
In the unlikely event your product arrives damaged, please email photos to firstname.lastname@example.org, or call our customer care team at 1-844-844-OROA.
All sale items are not covered by our return policy.