Terms & Conditions
Last updated: January 2026
Welcome to OROA.com. We’re happy to have you here. These Terms & Conditions explain how our website works, what you can expect from us, and what we ask when you shop with OROA. Our aim is to keep things clear, fair, and transparent.
By accessing our website or placing an order, you agree to these Terms. If you have any questions at any point, our team is available at support@oroa.com.
We may update these Terms from time to time. When changes are made, the “Last updated” date will be revised and the updated Terms will apply going forward.
1. Privacy
Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.
2. Eligibility
OROA.com is intended for customers who are 18 years of age or older. By using our website or making a purchase, you confirm that you meet this requirement and have the legal authority to agree to these Terms.
3. Accounts
Creating an account allows for a smoother shopping experience. If you choose to register, please ensure that your information is accurate and kept up to date. You are responsible for maintaining the confidentiality of your account details. If you suspect unauthorized access, please notify us promptly.
4. Orders & Sales
4.1 Pricing & Availability
All prices are listed in U.S. dollars. While we make every effort to ensure accuracy, occasional pricing or typographical errors may occur. If an error is identified, we will contact you before proceeding and, if necessary, issue a full refund.
Product availability may change, particularly for imported or made-to-order items. If an item becomes unavailable after an order is placed, we will notify you as soon as possible and discuss next steps.
4.2 Payment
We accept major credit cards and wire transfers. By submitting payment information, you confirm that you are authorized to use the selected payment method. Orders may be delayed or canceled if payment cannot be verified.
4.3 Order Confirmation
Once your order is placed, you will receive a confirmation email. Please review it carefully and contact us within 24 hours if any details need correction.
4.4 Order Changes & Cancellations
Orders may be changed or canceled within 24 hours of placement. Once an order has shipped or entered transit from the vendor, cancellations are no longer possible and standard return policies apply.
4.5 Taxes
Sales tax is applied where required by law and calculated based on your shipping address.
4.6 Shipping & Delivery
We offer standard doorstep delivery for parcel and freight items. Shipping timelines vary based on product availability, destination, and carrier schedules. Estimated delivery dates are provided as guidance and may change.
Special delivery conditions such as stairs, limited access, or remote locations may result in additional fees. Tracking information will be provided once your order ships.
Customers are responsible for providing complete and accurate shipping information at checkout. OROA is not responsible for delays, delivery issues, or additional costs resulting from incorrect or incomplete address details.
4.7 White Glove & In-Home Delivery
For large or delicate items, White Glove delivery is available and includes in-home placement and removal of packaging. Assembly services may be arranged by contacting our customer service team after checkout.
Please measure your space carefully before ordering. If an item cannot be delivered due to access limitations or sizing issues, return shipping and applicable fees may apply.
4.8 Delivery Acceptance & Inspection
Delivery confirmation, including carrier tracking, delivery receipts, or signed acknowledgments, serves as confirmation that an order has been received in acceptable condition unless damage is reported within the stated inspection period.
Please inspect all items immediately upon delivery. If an item arrives damaged or incorrect, notify us within 72 hours so we can assist you.
For freight deliveries, note any visible damage on the delivery receipt before signing and contact us immediately if an issue is identified.
4.9 Returns & Refunds
Eligible items may be returned within 15 days of delivery, provided they are unused, unassembled, and in original packaging. A 10% restocking fee applies, and original shipping fees are non-refundable.
Items showing signs of use, wear, or alteration may not be eligible for refund.
Custom orders, final sale items, and assembled products are not eligible for return. By placing an order for such items, you acknowledge and accept these conditions at checkout.
Refunds are issued to the original payment method or as store credit, depending on the circumstances.
4.10 Customer Support & Resolution
If you experience any issues with your order, delivery, or product, we encourage you to contact our customer service team at support@oroa.com. We are committed to working with you in good faith to review concerns and reach a fair resolution whenever possible.
5. Product Variations
Many of our products are crafted using natural materials or handcrafted finishes. Variations in color, texture, grain, or finish are natural and part of the product’s character. Product images are provided for reference and may vary due to lighting, screen settings, or production batches.
6. Force Majeure
We are not responsible for delays or service interruptions caused by events beyond our reasonable control, including but not limited to port delays, customs inspections, supply chain disruptions, labor strikes, natural disasters, or carrier-related delays. When possible, we will keep you informed and work to resume service promptly.
7. Commercial Use
Unless otherwise specified, our products are intended for residential use. Commercial or high-traffic use may affect product performance and warranty coverage.
8. Intellectual Property
All content on OROA.com, including images, text, and logos, is the property of OROA or its partners and may not be used without prior written permission.
9. Website Updates
We may update, modify, or discontinue parts of our website or services as we evolve. Temporary interruptions may occur for maintenance or system updates.
10. Third-Party Content
Some content displayed on our website or included with shipments may come from third parties. We are not responsible for the accuracy or practices of third-party materials or services.
11. Community Guidelines
If you interact with OROA through our website or social media channels, we ask that you do so respectfully and lawfully. Activities that are harmful, misleading, or disruptive are not permitted.
12. User Content
If you submit reviews, images, or other content, you remain responsible for what you share. By submitting content, you grant OROA a non-exclusive, royalty-free right to use it for marketing or promotional purposes. You confirm that you have the right to share such content and that it does not violate third-party rights.
13. Feedback
We welcome feedback and suggestions. Any feedback you provide may be used to improve our products and services without obligation or compensation.
14. Warranties
Certain products may include manufacturer warranties. Warranty details, if applicable, will be provided with your order or upon request. Normal wear, improper use, or commercial use may not be covered.
15. Limitation of Liability
To the extent permitted by law, OROA is not liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability will not exceed the amount paid for the product in question.
16. California Proposition 65
Some products may contain materials subject to California Proposition 65 warnings. If you have questions about specific items, please contact us for more information.
17. Termination
In limited circumstances, we may restrict or terminate access to our website or services to protect our business or customers.
18. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes will be resolved in the state or federal courts located in Florida.
European Furniture LLC
80 SW 8th Street
Miami, FL 33130
United States