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Frequently Asked Questions
OROA is an online destination for designer furniture, lighting, home décor and outdoor furniture. Our collection combines European-inspired design with established European and American brands, alongside exclusive pieces designed for the OROA collection.
OROA primarily serves customers throughout the United States. Shipping availability and costs depend on the item, delivery location and type of service required. For special destinations or larger projects, contact our team and we can review the available options.
Delivery times depend on whether an item is in stock, made to order or arriving from one of our design partners. Many of our furniture and décor pieces are stocked in the United States and available for quick shipping. Estimated availability can be found on individual product pages or confirmed by our customer care team.
Stock information is displayed on many product pages. Because inventory for popular furniture, lighting and décor can change quickly, you can also contact OROA before ordering and our team can confirm current availability.
Yes. European design has been part of OROA since the beginning. Our collection includes furniture and home accessories from European brands as well as carefully selected American brands, giving our customers a broad mix of contemporary, modern and timeless design.
Yes. Selected OROA furniture and pieces from our partner brands are made to order or customizable. Production times, available finishes, fabrics and configurations vary by product. Contact us if you are looking for a particular size, material or finish.
Once tracking information becomes available, it will be sent to the email address associated with your order. Larger furniture deliveries may be handled by specialized freight carriers, and delivery arrangements can differ from standard parcel shipments.
Please contact OROA as soon as possible if your furniture or décor arrives damaged. Include your order number along with clear photographs of the item, packaging and any visible damage. This allows our team to review the issue and determine the appropriate next steps.
Return eligibility depends on the product and its condition. Certain made-to-order, customized, final-sale or special-order pieces may not be eligible for return. We recommend reviewing the current OROA return policy before purchasing, especially when ordering large furniture or customized pieces.
You can apply through our Trade page by submitting your business information and required resale or tax-exemption documentation when applicable. Our trade team will review the application and contact you once your account has been approved.