Terms & Conditions

Thank you for visiting OROA.com. We are thrilled to help bring beautiful, high-quality European furniture to your home. To ensure the best shopping experience, please carefully review our Terms and Conditions ("Terms") prior to placing an order. These Terms outline your use of our website and services (“Services”) provided by OROA.com and govern your purchase agreement.

By placing an order on OROA.com you agree to these terms and conditions.

We reserve the right to update these Terms at any time. Changes will be communicated by updating the “Last Updated” date at the top of this page. We encourage you to review the Terms frequently to stay informed of any updates that may affect your purchases or use of our Services.

For any questions or concerns about these Terms, please contact us at support@oroa.com.

1. Privacy

Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal data.

2. Eligibility

Our Services are intended for use only by individuals 18 years of age or older. By using our Services or making a purchase, you confirm that you: a) are at least 18 years old; b) have not been previously suspended or removed from using our Services; c) have not engaged in any conduct that would result in suspension or removal; and d) have the authority to enter into these Terms.

3. Registration and Accounts

By creating an account with OROA.com, you agree to: a) provide accurate and up-to-date information; b) update your account information as necessary; c) maintain the security of your account and password; and d) notify us of any unauthorized access to your account. We are not responsible for any errors or delays caused by inaccurate account information.

4. Terms of Sale

THE FOLLOWING TERMS GOVERN PURCHASES AND SALES ON OROA.COM.

4.1 Pricing and Availability

All prices on our site are displayed in U.S. dollars. While we strive for accuracy, pricing errors may occur. We reserve the right to correct any pricing errors, even after an order has been placed. If a pricing error is discovered, we will notify you, void the transaction, and provide a refund. You may then repurchase the item at the correct price.

Product availability is not guaranteed and may change before your order is processed. We reserve the right to limit quantities, cancel orders, or discontinue products and services at any time. If an item is out of stock or discontinued, we will notify you promptly.

4.2 Payment and Billing

By providing a payment method, you confirm that you are authorized to use it and allow us to charge it for the total purchase amount, including taxes and fees. We accept major credit cards and wire transfers. Orders may be canceled or suspended if payment verification fails.

4.3 Order Confirmation

Once you place an order, a confirmation email will be sent to your email address. Please review it for accuracy. If you do not receive an order confirmation within 24 hours, contact us. Changes or cancellations must be requested within 24 hours of placing an order.

4.4 Canceling an Order

You may cancel your order within 24 hours if it has not yet shipped. After shipping, cancellations will be treated as a return. If we cannot fulfill your order by the specified ship date, you may cancel for a full refund.

4.5 Taxes

We collect sales tax in states where it is required by law. Tax will be calculated based on your shipping address.

4.6 Shipping and Delivery

We offer standard doorstep delivery for parcel and freight items. If your delivery requires special arrangements (e.g., stairs or narrow access), additional fees may apply. We will provide tracking information when your order has been shipped.

Shipping times vary based on the product, destination or carrier availability. Please note that estimated shipping times are provided for guidance and may vary.

4.7 Room of choice and White Glove deliveries

For large or fragile items, we offer In-Home Special Delivery, which includes placing the item in your home and disposing of packaging. Additional fees apply for these services. For assembly services you will have to contact our customer service team after selecting the white glove option at checkout.

Please ensure your items will fit in your space before making any purchase. If a product does not fit, return shipping and restocking fees may apply.

4.8 Damaged or Incorrect Products

Inspect your items immediately upon delivery. If an item arrives damaged or incorrect, you must notify us within 72 hours. Failure to report damages within this window may result in the denial of a claim.

For freight shipments, inspect the item before signing the delivery slip. If damage is found, mark the delivery slip as "damaged," refuse the shipment, and contact us immediately.

4.9 Returns and Refunds

We accept returns of eligible items within 15 days of delivery. Items must be unused and in original packaging. Returns are subject to a 10% restocking fee, and shipping fees are non-refundable. Custom orders, final sale items, and assembled products are not eligible for returns.

Refunds will be issued to your original payment method or as store credit.

5. Intellectual Property

All content on OROA.com, including text, images, and logos, is the property of OROA.com or our licensors and is protected by copyright and trademark laws. Unauthorized use of this content is prohibited.

6. Changes to the Services

We reserve the right to modify or discontinue any part of the Services at any time without notice.

7. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes arising from these Terms will be resolved in the courts of Florida.

For any questions or concerns regarding these Terms, please contact us at support@oroa.com.

OROA USA LLC - 80 SW8th Street - Miami - FL - 33130

8. Third-Party Content

We may display content, advertisements, and promotions from independent vendors or third parties on our website or in product shipments ("Third-Party Content"). We do not control or endorse any Third-Party Content and make no warranties regarding its accuracy or reliability. Please be aware that under Section 230 of the U.S. Communications Decency Act, providers of interactive services are not considered publishers of third-party content.

Any interactions between you and third-party providers of such content are solely between you and the third party, and the third party is solely responsible for their content.

9. User Conduct

By accessing or using our Services or engaging on any of our official social media platforms (e.g., Facebook, Instagram, Pinterest), you agree to comply with these Terms and applicable laws. You also agree that you will not:

• Transmit any unauthorized data, text, images, or software.
• Use another user's account without permission.
• Interfere with, damage, or overburden our website or Services.
• Introduce any viruses, malware, or harmful code.
• Attempt to access areas of the website you are not authorized to access.
• Send unsolicited promotions or spam.
• Impersonate another person or misrepresent your affiliation.
• Violate any privacy or intellectual property rights.
• Engage in fraudulent activities or collect user information without consent.
• Use any bots or automated tools to interact with our Services without authorization.
• Use the Services for any illegal activities.

10. User Content

Our website may include interactive features allowing users to create, post, and share content such as text, images, videos, or other materials ("User Content"). When sharing User Content, you agree to be fully responsible for it and follow these guidelines:

• Do not post content that is unlawful, defamatory, obscene, or otherwise objectionable.
• Do not post content that infringes upon the intellectual property rights of others.
• Ensure that any reviews, claims, or statements are honest and reflect your genuine experiences.
• Do not post unsolicited promotions, private information of others, or viruses.

We may monitor and remove User Content at our discretion, but you remain responsible for any backups or replacements of such content.

By posting User Content, you grant OROA.com a non-exclusive, royalty-free, perpetual license to use, modify, distribute, and display the content for promotional, advertising, or commercial purposes. You confirm that you have the rights to post the content and that it does not violate any third-party rights.

11. Feedback

You are welcome to submit questions, comments, suggestions, or creative ideas about OROA.com and our products ("Feedback"). Feedback is non-confidential and will become the sole property of ItalianFurniture.com. We are entitled to use and distribute any Feedback for any purpose without compensation to you.

12. Modifications

We reserve the right to change, modify, or discontinue any of the Services, content, or materials on our website at any time without notice. Temporary interruptions of the Services may occur as part of normal operation.

13. Proposition 65 Compliance

NOTICE: Some of our products may expose you to chemicals known to the State of California to cause cancer, birth defects, or reproductive harm, as per California's Proposition 65. For more information, please refer to product labels or contact us for Proposition 65 compliant items.

14. Termination

We reserve the right to terminate your access to our Services at any time, for any reason or no reason, without prior notice.

15. Governing Law and Venue

These Terms, your access to and use of our Services, and any orders or purchases made through ItalianFurniture.com will be governed by and construed in accordance with the laws of Florida, without regard to conflict of law principles. Any disputes arising from these Terms will be resolved exclusively in the state or federal courts located in Florida.